Patient Rights

As a Community Surgical Supply patient, you have the right to:

  • Be given information about your rights for receiving home care services.
  • Receive a timely response from CSS regarding your request for home care services.
  • Be given information about CSS’s policies, procedures and charges for service.
  • Choose your home care providers.
  • Be given appropriate and professional quality home care services without discrimination against your race, creed, color, religion, sex, national origin, sexual preferences, handicap or age.
  • Be treated with courtesy and respect by all who provide home care services to you.
  • Be free from physical and mental abuse and/or neglect.
  • Be given proper identification by name and title of everyone who provides home care services to you.
  • Be given the necessary information so you will be able to give informed consent for your services prior to the start of any service.
  • Be given complete and current information concerning your diagnosis, treatment, alternatives, risks and prognosis as required by your physician’s legal duty to disclose in term and language you can reasonably be expected to understand.     
  • A plan of service that will be developed to meet your unique service needs.
  • Participate in the development of your plan of care/service.
  • Be given an assessment and update of your plan of care/service.
  • Be given data privacy and confidentiality.
  • Review your clinical record at your request.
  • Be given information regarding anticipated transfer of your home care to another healthcare facility and/or termination of home care services to you.
  • Voice grievance with and/or suggest change in home care services and/or staff without being threatened, restrained and discriminated against.
  • Refuse treatment within the confines of the law.
  • Be given information concerning the consequences of refusing treatment.
  • Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by law.
  • Participate in the consideration of ethical issues that arise in your care.
  • Your reports of pain will be believed. You will receive information about pain and pain relief measures, by concerned staff committed to pain prevention and management. Health professionals will quickly respond to reports of pain.