Patient Rights & Responsibilities
As a Community Surgical Supply patient, you have the right to:
- Be given information about your rights for receiving home care services.
- Receive a timely response from CSS regarding your request for home care services.
- Be given information about CSS’s policies, procedures and charges for service.
- Choose your home care providers.
- Be given appropriate and professional quality home care services without discrimination against your race, creed, color, religion, sex, national origin, sexual preferences, handicap or age.
- Be treated with courtesy and respect by all who provide home care services to you.
- Be free from physical and mental abuse and/or neglect.
- Be given proper identification by name and title of everyone who provides home care services to you.
- Be given the necessary information so you will be able to give informed consent for your services prior to the start of any service.
- Be given complete and current information concerning your diagnosis, treatment, alternatives, risks and prognosis as required by your physician’s legal duty to disclose in term and language you can reasonably be expected to understand.
- A plan of service that will be developed to meet your unique service needs.
- Participate in the development of your plan of care/service.
- Be given an assessment and update of your plan of care/service.
- Be given data privacy and confidentiality.
- Review your clinical record at your request.
- Be given information regarding anticipated transfer of your home care to another healthcare facility and/or termination of home care services to you.
- Voice grievance with and/or suggest change in home care services and/or staff without being threatened, restrained and discriminated against.
- Refuse treatment within the confines of the law.
- Be given information concerning the consequences of refusing treatment.
- Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by law.
- Participate in the consideration of ethical issues that arise in your care.
- Your reports of pain will be believed. You will receive information about pain and pain relief measures, by concerned staff committed to pain prevention and management. Health professionals will quickly respond to reports of pain.
As a Community Surgical Supply patient, you have the responsibility to:
- Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies and other pertinent items.
- Assist in developing and maintaining a safe environment.
- Inform CSS when you will not be able to keep a home care visit.
- Participate in the development and update of your home care plan of service/treatment.
- Adhere to your developed/updated home care plan of service/treatment.
- Request further information concerning anything you do not understand.
- Contact your physician whenever you notice a change in your condition, notice any unusual feelings or sensations during your service/treatment.
- Contact CSS whenever you have an equipment problem.
- Contact CSS whenever you have received a change in your home care prescription.
- Contact CSS whenever you are to be hospitalized.
- Give information regarding concerns and problems you have to CSS’s staff member.
- Contact CSS prior to any change of address.
- Contact CSS if you acquire any infectious disease during the time you are receiving services and/or care from CSS, except where exempted by law.