Questions about COVID-19 and My Equipment
What happens to my equipment if exposed to COVID-19?
COVID-19 is a virus requiring living cells to replicate. Since there are no living cells within concentrators, CPAP/BiPAP, and mobility products the virus will not thrive or grow. If exposed the virus may remain active for hours to several days. If you believe your equipment to be contaminated please follow the cleaning and disinfection procedures contained within the User Manual that came with your product. You can also find a copy of your equipment's User Manual in our Equipment Resource Center.
What happens if the outside of my equipment gets contaminated with COVID-19?
If your unit becomes contaminated follow the cleaning procedures provided with the Product Use Manual.
- Case Cleaning: You may clean the outside case of most equipment using a cloth dampened with a mild liquid detergent (such as Dawn™) and water. Do not submerse the equipment or its accessories in water or allow water to enter into the case; this may lead to electrical shock and/or damage.
To fully decontaminate your unit the CDC recommends using a disinfectant on surfaces after cleaning. If this is desired, over the counter disinfecting wipes may be used. Follow manufacturer’s recommendations for use.
My equipment has a filter, does it filter out COVID-19?
No, filters are not designed to filter viruses.
Can I add additional filters to my equipment?
It is not recommended to add anything to or alter your equipment in any way. Doing so may cause the unit to stop working and/or damage the equipment.
I have been quarantined/self-quarantined with COVID-19 and my equipment has stopped working. What do I do?
Community Surgical Supply is here to help. If your product is under warranty or is on rental, a replacement unit can be delivered to you. Community Surgical Supply will honor your quarantine and deliver to your door. You may need to sign documentation electronically.
I have been quarantined with COVID-19 and want to know if it safe to continue using my equipment?
Please contact and follow the recommendations of your health care professional regarding the use of your equipment.
Community Surgical Supply recommends that all Customers follow the CDC recommendations for protecting oneself against the virus. This includes avoiding close contact and cleaning your hands often. More information can be found on the CDC website at www.cdc.gov.